1) Scope
This policy covers:
- Visitors to www.chaskah.co.uk
- Customers, prospective customers, suppliers, and partners (including their staff)
- Anyone who contacts us via email, phone, web forms, or social channels
2) What Data We Collect
You provide:
- Name, company, role
- Email, phone
- Billing/delivery addresses
- Order details
- Messages and support requests
We collect automatically:
- IP address
- Device/browser details
- Pages viewed
- Timestamps
- Cookies (see “Cookies”)
From third parties:
- Delivery updates from couriers
- Payment confirmations from payment providers (we do not store full card details)
- KYC/age-verification where required
- Public sources (e.g., Companies House) for B2B due diligence
3) How and Why We Use Data (Lawful Bases)
- Responding to enquiries, providing quotes — Legitimate interests
- Account setup, order processing, delivery, and after-sales — Contract
- Fraud prevention, site/app security, and age-restricted product checks — Legitimate interests / Legal obligation
- B2B marketing to relevant contacts — Legitimate interests (opt out anytime)
- Legal, tax, and audit compliance — Legal obligation
4) Cookies & Analytics
- We use essential cookies to operate the site.
- Where enabled, analytics cookies help us understand usage and improve performance.
- You can manage non-essential cookies via your browser and (if present) our cookie banner.
- For a cookie list, email info@chaskah.co.uk.
5) Sharing Your Information
We may share personal data with:
- Contracted service providers (hosting/IT, email/CRM, analytics, payment processing, KYC/age-verification, fulfilment, and logistics)
- Professional advisers (legal, accounting), insurers, regulators, or authorities as required by law
- Another organisation in the event of a merger, acquisition, or business reorganisation
All recipients must protect your data and use it only for the agreed purpose.
6) International Transfers
If we transfer data outside the UK/EEA, we:
- Use appropriate safeguards (e.g., UK IDTA/EU Standard Contractual Clauses), or
- Rely on adequacy regulations where available.
7) Retention
- Enquiries: usually 12 months after last contact
- Orders, invoices & contract records: usually 6 years (HMRC/audit)
- Marketing contacts: while relevant or until you opt out
- We may keep data longer where reasonably necessary for legal claims.
8) Your Rights
You may:
- Access, correct, erase, restrict, or object to processing
- Request data portability (subject to legal limits)
For requests or opt-outs, contact info@chaskah.co.uk.
9) Age-Restricted & Safety-Critical Products
For items such as cream/nitro chargers and pressurised cylinders, we may:
- Perform age and business-use checks
- Record outcomes to comply with law and prevent misuse
10) Contact & Complaints
- Email: info@chaskah.co.uk
- Mobile: 07405501715
- Address: 40–60 Walker Street, Preston, England, PR1 2RQ
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you’re unhappy with our handling of your data.
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