Privacy Policy

1) Scope

This policy covers:

Visitors to www.chaskah.co.uk - Customers, prospective customers,suppliers, and partners (including their staff). Anyone who contacts us via email, phone, webforms, or social channels.

This policy also applies to any personal data collected through our social media pages, messagingchannels, or other online services operated by Chaskah.

2) What Data We Collect

You provide:
‍
Information You Provide

• Name, company, and role.
• Email address and phone number.
• Billing address and delivery address.
• Order details.
• Messages, enquiries, and support requests.
  ‍

Information Collected Automatically

• IP address.
• Device and browser details.
• Pages viewed and timestamps.
  ‍

Information Received from Third Parties

• Delivery updates from couriers.
• Payment confirmations from payment providers (we do not store full card details).
• KYC and age-verification results where legally required.
• Public business information (for example, Companies House records) for B2B due diligence.

3) How and Why We Use Data (Lawful Bases)

How We Use Personal Data

• Responding to enquiries and providing quotes
  Lawful basis: Legitimate interests
• Account setup, order processing, delivery, and after-sales support
  Lawful basis: Contract
• Fraud prevention, site/app security, and age-restricted product checks
  Lawful basis: Legitimate interests and/or Legal obligation
• B2B marketing to relevant contacts
  Lawful basis: Legitimate interests (you can opt out anytime)
• Legal, tax, and audit compliance
  Lawful basis: Legal obligation

4) Cookies & Analytics

We do not use cookies or similar tracking technologies on our website.We do not use analytics or any third-party advertising tools that track or profile visitors.

5) Sharing Your Information

Sharing Personal Data

We may share personal data with:

• Contracted service providers, including hosting and IT, email and CRM platforms, payment processors, KYC and age-verification providers, fulfilment partners, and logistics companies
• Professional advisers such as lawyers, accountants, and insurers, as well as regulators and authorities where required by law
• Another organisation if our business is involved in a merger, acquisition, or reorganisation

All recipients are required to protect your data and use it only for the agreed purpose.

6) International Transfers

If we transfer data outside the UK or EEA, we will:

• Use appropriate safeguards such as the UK IDTA or EU Standard Contractual Clauses, or
• Rely on adequacy regulations where they apply.

Currently, our main data processing takes place within the UK and EEA.

7) Retention

How Long We Keep Data

• Enquiries: usually 12 months after the last contact
• Orders, invoices, and contract records: usually 6 years (for HMRC and audit requirements)
• Marketing contacts: retained while relevant or until you opt out (reviewed at least every 2 years)

We may keep data longer where it is reasonably necessary for legal claims or compliance.

8) Your Rights

You may:

• Access, correct, erase, or restrict processing of your personal data
• Object to certain processing (for example, marketing)
• Request data portability (subject to legal limits)

To exercise your rights or to opt out of marketing, contact: info@chaskah.co.uk

9) Age-Restricted & Safety-Critical Products

Age and Safety Checks

For items such as cream/nitro chargers and pressurised cylinders, we may:

• Perform age and business-use checks
• Record the outcomes to comply with legal requirements and prevent misuse

10) Contact & Complaints

Email: info@chaskah.co.uk
Mobile: 07405 501715
Address: 40–60 Walker Street, Preston, England, PR1 2RQ

If you are unhappy with how we handle your data, you can also raise a complaint with the Information Commissioner’s Office (ICO) at: https://ico.org.uk.